• Preporučamo knjige za ljeto!

    Preporučamo knjige za ljeto!

    Jedna od stvari koje svatko ponese na idealan odmor jest knjiga, nadamo se nadoknaditi svo ono vrijeme koje nismo čitali tijekom godine. Donosimo naš izbor knjiga za ljeto. Knjige Alistera McGratha, Božidara Prosenjaka, p. Bonaventure Dude, Anselm Greuna...

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Cancellation policy

A customer may cancel an order between placing the order and up to 7 days after receipt of the goods. If the cancellation happens after the goods have been despatched then a refund will be made upon receipt of the goods back at Teovizija. The cost of returning the goods to Teovizija will be the responsibility of the customer or Teovizija depending on the reason for cancellation. Please see our Refund policy & Returns Policy section for more details. 

Full refunds  will be given only if you cancel your registration and the books are in their original condition.

All returns should be securely wrapped and sent, with the original packing slip and reason for the return, to the following address:

Teovizija d.o.o.
Kaptol 13,
10 000 Zagreb
Croatia

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Returns Policy

Teovizija d.o.o. Returns Policy

We accept refunds and exchanges.

Returns

All orders are subject to product availability. If an item in your order is unavailable, we will ship you the part of your order that is available. When that item becomes available, we will ship you the rest of your order. Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery and the quantity of items ordered, and in addition your order may be delivered in separate shipments. Additional shipping charges may apply depending on your location and the size of your order. You are responsible for all taxes applicable to the delivery of your order, including sales tax, value added tax, custom duties and excise duties. If there is any damage to the items that you ordered on delivery, you must contact us within 5 days from receipt of your order.


There are certain situations where only partial refunds are granted:

1. Product with obvious signs of use
2. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
3. Any item that is returned more than 14 days after delivery

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 30 days.


Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mail02

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mail02  and send your item to: Teovizija d.o.o. (attn. Teovizija d.o.o. ) Kaptol 13, , Zagreb, Grad Zagreb 10000 Croatia.
 

Shipping

To return your product, you should mail your product to: Teovizija d.o.o. (attn. Teovizija d.o.o. ) Kaptol 13, , Zagreb, Grad Zagreb 10000 Croatia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping item(s) over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

Refund & Shipping Policy

Returns

Our refund policy is 14 days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 30 days.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mail02 and send your item to: Kaptol 13 Zagreb Grad Zagreb Croatia 10000.

 

Shipping

Our products are shipped within 4-7 Days using the following carriers: Hrvatska pošta. 

SHIPPING CHARGES FOR ORDERS SHIPPED WITHIN  Croatia:
17 kn (2,24 EUR) - FREE shipping for orders over 350 kn (47.03 EUR)


FOR ORDERS SHIPPED INTERNATIONALLY, SHIPPING PRICES VARY BY COUNTRY:
- EU 1 (Austrija, Belgija, Danska, Nizozemska, Njemačka, Slovenija, Velika Britanija) - 90 kn (12.09 EUR)
- EU 2 (Češka, Finska, Francuska, Italija, Luksemburg, Mađarska, Poljska, Portugal, Rumunjska, Slovačka, Španjolska, Švedska) - 120 kn (16.13 EUR)
- EU 3 (Bugarska, Cipar, Estonija, Grčka, Irska, Latvija, Litva, Malta) - 188 kn (25.26 EUR)
- EUROPA 1 (Island, Švicarska) 130 kn (17.47 EUR)
- EUROPA 2 (Albanija, Andora, Armenija, Bjelorusija, BiH, Crna Gora, Gibraltar, Grenland, Guernsej, Kosovo, Lihtenštajn, Makedonija, Moldavija, Monako, Norveška, Otok Man, Ovčji Otoci, Ruska Federacija, San Marino, Srbija, Turska, Ukrajina, Vatikan) - 120 kn (16.13 EUR)
 - America (South&North) - 236 kn (31.71 EUR)
- Rest of the World - 300 kn (40.31 EUR) 

 

To return your product, you should mail your product to: Teovizija d.o.o., Kaptol 13, Zagreb, 21, 10000, Croatia. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Privacy Policy

Terms of Use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Teovizija d.o.o.'s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Teovizija d.o.o.' or 'us' or 'we' refers to the owner of the website whose registered office is Kaptol 13 Zagreb Grad Zagreb Croatia 10000. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.

2. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.

3. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

5. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

6. All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

We appreciate your visit to our website and thank you for your interest in our company, our products and our web pages. Protecting your privacy when using our web pages is important to us. If you have questions concerning the data protection, contact us:mail02. Therefore, please take note of the following information:

 

COLLECTION OF PERSONAL INFORMATION

When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number. By giving us such information, you will need to consent by using it in the manner described in this policy.

You may withdraw your consent at any time by emailing us at mail02 - We will return or destroy your personal information within five days of receipt of your withdrawal of consent.

 

COOKIES

Cookies are small data files that a website you visit may save on your computer or handheld device that usually includes an anonymous unique identifier. Our Websites and those of our Products may use cookies for user authentication, keeping track of your preferences, promotional campaigns, tracking our audience size and traffic patterns, and in certain other cases. We may include small graphic images in our email messages and newsletters to determine whether the messages were opened and the links were viewed.

 

SECURITY

All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.

If you have any further concerns about security, please email our Customer Service team at mail02

Personal Data Protection

Personal Data shall only be collected and used by the supplier, if legally allowed or approved by the user. In general, it is obvious to the user what data is being saved while using the service, e.g. Name, E-mail address and notification by usuage of the order form. For the purpose of ordering items, collected data (e.g. name, e-mail-adress, address, payment data) will be used for the fulfillment and processing of the contract. We treat all data as strictly confidential. For data protection reasons, it is transmitted securely using encoding and will not be passed on to third party, that is not involved in the order, delivery or payment process. By contacting the supplier (per contact form or email), we save the personal data, for the purpose of processing the inquiries as well as for the case of arising follow-up questions. The supplier has met organizational , contractual and technical safety measures, to make sure, that the data security provisions are observed and accidental or intentional manipulation, loss, damage or the acces of unauthorized people are prevented.

 

Newsletter

Our website offers you the opportunity to subscribe to our newsletter. The newsletter provides you periodically with information about our services. To receive our newsletter, we require a valid email address. We will review the email address you provide for the purpose of determining whether you are in fact the owner of the email address provided or whether the actual owner of said address is authorized to receive the newsletter. When subscribing to our newsletter, we will store your IP address as well as the date and time you subscribed. This serves to protect us in the event a third party improperly and without your knowledge makes use of your email address to subscribe to our newsletter. We will not collect any other data. The data thereby collected is used solely for the purpose of receiving our newsletter. No data is transferred to third parties. Nor is any of this information matched to any information that other components of our website may collect. You may cancel your subscription to the newsletter at any time. You will find additional details in the email confirming your subscription as well as in each newsletter.

 

USE OF GOOGLE ANALYTICS

We also use Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics is based on cookies and allows an analysis of website usage. As we have activated IP anonymisation for our website, the IP addresses that are automatically transmitted with the usage details are abbreviated by Google within the European Union or other contracting states of the European Economic Area before the data are forwarded to and stored in the USA. It is only in exceptional cases that IP addresses are transmitted first to a Google server in the USA, where they are shortened. Acting on our behalf, Google uses the data to analyse the use of the website for us, to compile website activity reports, and to render further services relating to website and internet use. The above described IP anonymising procedure has been agreed between Google Inc. and the Hamburg Commissioner for Data Protection and Freedom of Information and recognised as compliant with data protection requirements (see the press release). Please click here (LINK:http://www.google.com/intl/en/analytics/learn/privacy.html)for information on Google Analytics’ data privacy policy.


 

Use of Facebook components

Our website employs components provided by facebook.com. Facebook is a service of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. Each time our website receives an access request equipped with a Facebook component, the component prompts your browser to download an image of this Facebook component. Through this process, Facebook is informed precisely which page of our website is being visited. When you access our site while logged into Facebook, Facebook uses information gathered by this component to identify the precise page you are viewing and associates this information to your personal account on Facebook. Whenever you click on the “Like“ button, for example, or enter a comment, this information is transmitted to your personal account on Facebook and stored there. In addition, Facebook is informed of your visit to our website. This occurs regardless of whether you click on a component or not. If you wish to prevent the transfer to and storage of data by Facebook about you and your interaction with our website, you must first log out of Facebook before visiting our website. The data protection policies of Facebook provide additional information, in particular about the collection and use of data by Facebook, your rights in this regard as well as the options available to you for protecting your privacy: https://de-de.facebook.com/about/privacy/ In addition, tools are freely available on the market that can be used to block Facebook social plug-ins with add-ons from being added to all commonly used browsers: http://webgraph.com/resources/facebookblocker/ You can find an overview of Facebook plugins at https://developers.facebook.com/docs/plugins/

 

Use of Twitter recommendation components

Our website employs components provided by Twitter. Twitter is a service of Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. Each time our website receives an access request equipped with a Twitter component, the component prompts your browser to download an image of this component from Twitter. Through this process, Twitter is informed precisely which page of our website is being visited. We have no control over the data that Twitter collects in the process, or over the extent of the data that Twitter collects. To the best of our knowledge, Twitter collects the URL of each website accessed as well as the IP address of the user, but does so solely for the purpose of displaying Twitter components. Additional information may be obtained from the Twitter data privacy policy, at:http://twitter.com/privacy. You may change your data privacy settings in your account settings, at http://twitter.com/account/settings.

 

Information on Customer Rights and Contacts

You are entitled to obtain information on your saved data free of charge and to correct, block or delete this data where applicable. Please contact us - mail02 - with any further inquiries about the collection, processing or use of your personal data. The same shall apply for obtaining information, your requests to block, delete or correct your personal data as well as for withdrawals of granted consents.

Teovizija d.o.o.
Kaptol 13, Zagreb
OIB: 32631144978
Uprava: +385 (0)1 4814 819
E-mail: mail02

Veleprodaja i maloprodaja:
Tel.: +385 (0)1 4814 813
Tel.: +385 (0)1 4923 964
Web: www.teovizija.hr

Otkaz ugovora

Kao kupac imate pravo odustati od ugovora i o tome nas pismeno obavijestiti na adresu mail02 u roku od 7 radnih dana od dana primitka robe.

U slučaju raskida ugovora, kao kupac dužni ste o svom trošku vratiti kupljenu robu Teoviziji d.o.o. unutar 7 dana nakon što ste nas obavijestili o odustajanju od ugovora. Kupljene proizvode morate nam vratiti u istom stanju u kakvom su bili u trenutku kad su Vam isporučeni na adresu: Teovizija d.o.o., Kaptol 13, 10000 ZAGREB.

 

Povrat novca u slučaju otkaza ugovora

U slučaju raskida ugovora, Teovizija d.o.o. je dužna kupcu vratiti cjelokupan iznos koji je platio do trenutka raskida u roku 30 dana, osim troškova dostave, a nakon što Kupac vrati neoštećen proizvod. U slučaju povrata ispravne robe proizvodi moraju biti u neoštećenoj i originalnoj ambalaži (ambalaža može biti samo pravilno otvorena).

Prilikom kupnje audio i video snimki nemate pravo povrata robe u slučaju da ste otvorili sigurnosni pečat.

duhPristup

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2022 04

Teovizicar002

2022 03

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Kontakt

Teovizija d.o.o. - Kaptol 26, 10 000 Zagreb
Telefon: +385 (0)1 4814 813
E-mail: Ova e-mail adresa je zaštićena od spambota. Potrebno je omogućiti JavaScript da je vidite.
             Ova e-mail adresa je zaštićena od spambota. Potrebno je omogućiti JavaScript da je vidite.

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