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Returns Policy

Teovizija d.o.o. Returns Policy

We accept refunds and exchanges.

Returns

All orders are subject to product availability. If an item in your order is unavailable, we will ship you the part of your order that is available. When that item becomes available, we will ship you the rest of your order. Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery and the quantity of items ordered, and in addition your order may be delivered in separate shipments. Additional shipping charges may apply depending on your location and the size of your order. You are responsible for all taxes applicable to the delivery of your order, including sales tax, value added tax, custom duties and excise duties. If there is any damage to the items that you ordered on delivery, you must contact us within 5 days from receipt of your order.


There are certain situations where only partial refunds are granted:

1. Product with obvious signs of use
2. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
3. Any item that is returned more than 14 days after delivery

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 30 days.


Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mail02

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mail02  and send your item to: Teovizija d.o.o. (attn. Teovizija d.o.o. ) Kaptol 13, , Zagreb, Grad Zagreb 10000 Croatia.
 

Shipping

To return your product, you should mail your product to: Teovizija d.o.o. (attn. Teovizija d.o.o. ) Kaptol 13, , Zagreb, Grad Zagreb 10000 Croatia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping item(s) over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

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Kontakt

Teovizija d.o.o. - Kaptol 26, 10 000 Zagreb
Telefon: +385 (0)1 4814 813
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
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